Answers to the most frequently asked questions about check-in, baggage, services, and transport. Can’t find the answer? Contact us.
Services
The terminal is open to passengers in line with the flight schedule. We recommend planning around your departure time and arriving in advance.
Write to us via the form on the Contact Us page or on Instagram @atyrau.airport.
The live departures and arrivals board is available on our website in the Departures and Arrivals sections. The information is updated in real time.
Atyrau International Airport (IATA code: GUW) is located a few kilometres from the centre of Atyrau. You can get there by taxi or private car.
Please check visa and document requirements with your airline and the consulate of your destination country.
Yes, if your airline offers this option. Online check-in is done on the carrier's website or app, usually 24–48 hours before departure. If you have baggage, drop it off at the check-in desk at the airport.
Check-in usually closes 40 minutes before departure, but the exact time depends on the airline. Please confirm the conditions with your carrier when purchasing your ticket.
We recommend arriving:
This gives you enough time to comfortably complete check-in, security screening and passport control.
For information about left-luggage services, please contact the airport information desk.
Before leaving the baggage claim area, contact your airline's representative or the baggage tracing service and file a Property Irregularity Report (PIR). This must be done immediately upon arrival.
The following are prohibited in carry-on baggage:
Please check the full list with your airline before departure.
Checked and carry-on baggage allowances are set by the airline and depend on your ticket fare. Please see your ticket or the carrier's website for exact details.
For information about Wi-Fi access, please ask airport staff.
The Duty Free shop is opening soon. Follow the news on our website and on Instagram @atyrau.airport.
Yes, you can order a travel eSIM for Kazakhstan and other countries online on the eSIM page — you'll have internet access as soon as you land, with no need to look for a physical SIM card.
The VIP service includes personal assistance, a separate premium lounge and priority handling of all pre-flight procedures. See the description and conditions on the VIP Services page.
The CIP lounge offers premium comfort for passengers: a separate waiting area, fast-track formalities and personal assistance. For details and booking, visit the CIP Services page.
Information about parking, rates and payment will soon be available in the Parking section.
You can get to the airport by taxi, private car or public transport. We recommend using official taxi services.
Yes, subject to the airline's rules. You will usually need: a pet passport with vaccination records, a veterinary certificate and a carrier of the approved size. For international flights, the requirements of the destination country also apply — please check in advance.
The unaccompanied minor service is provided by the airline. Conditions (child's age, arrangements, cost) vary by carrier — please contact the airline before purchasing a ticket.
The airport provides assistance to passengers with reduced mobility. Please notify your airline that you need assistance in advance — when booking your ticket, or no later than 48 hours before departure.
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